Contacts
There are a number of contact points made available for the convenience of prospective clients, existing customers, partners and other interested parties. The contact points for Transcom are:
- HQ & Regional Office/s
- Business Development & Sales
- Accounts & Administration
- Customer Support
- Emergency Response
You can access the details for these contact points via the page menu on the left or just scroll down the page.
For visits and general inquiries please use the following contact points.
Head Office:
Street Address:
Transcom Communications Systems Pty Ltd
Suite 11, 1251 Hay Street
West Perth
WESTERN AUSTRALIA 6005
Mailing Address:
Transcom Communications Systems Pty Ltd
PO Box Z5446
St. George's Terrace
Perth
WESTERN AUSTRALIA 6831
Phone (Switchboard): (+618) 9322 2633 (Office Hours)
Fax: (+618) 9481 0759 (Hours 24/7)
Email: sales@transcom.com.au
For business development with Transcom or sales inquiries please use the following contact points.
Contact Person: Business Development Manager
Hours: Monday - Friday, 9am-5pm.
Phone: (+618) 9322 2633 (Ask for Extension 2)
Fax: (+618) 9481 0759
Email: sales@transcom.com.au
For account inquiries and concerns related to accounts with Transcom, please use the contact points listed below.
Contact Person: Company Accountant
Hours: Tuesday - Thursday only.
Phone: (+618) 9322 2633 (Ask for Extension 6)
Email: accounts@transcom.com.au
Transcom provides an official National (Australia) Helpdesk service. For customer support, please use the contact points listed below.
Phone:
Contact Person: Engineering & Service Team
Hours: Monday - Friday, 8.30am - 5.30pm local time, WA business days, excluding public holidays.
Phone (Toll Free Support Line): 1800 000 845
If no response (1):
Phone: 08 9322 2633 For General Support ask for Extension 4. For Technical Support ask for Extension 3.
If no response (2):
Phone (Mobile): 0405 19 10 19, for Mobile Support.
If no response (3):
Phone: Please leave a message on the 1800 support line. This will be responded to on the next business day.
Or, for CRITICAL ISSUES ONLY:
Phone: 0405 19 10 10, to alert the General Manager.
Email:
Contact Person: Engineering & Service Team
Hours: Monday - Friday, 8.30am - 5.30pm local time, WA business days, excluding public holidays.
Email: support@transcom.com.au, eng@transcom.com.au
Transcom provides an official National (Australia) Helpdesk service. For emergencies, please use the relevant contact points listed below. Also, see our attached guidelines.
General Emergency
Transcom provides an official National (Australia) Helpdesk Service. We recommend that you work through the procedures as outlined under the customer support section above.
SECUREwatch 24/7 Support Center
Under normal circumstances, any requirement for support outside the defined hours of service for all Hardware requirements is not available until the start of the next working day. However MZone web hosting and software emergencies - e.g. those affecting the operation of MZone - is available via our SECUREwatch H24/7 support service.
Phone Emergency Hotline): (+61) 405 19 10 19 (SECUREwatch, After Hours)
Please note that, depending on the nature of the issue and the commercial contract terms, after-hours support fees may apply.
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